Ava G Ceg

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Verified Reviewer
| map-marker Mobile, Alabama

On but game didn’t pay out been emailing for months to no avail this is seriously absurd

PlayRiverGames - On but game didn’t pay out been emailing for months to no avail this is...
I wont on the buffalo game for 3500 and the money never went to the account at all but I did screen shot it
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lisa l Urr

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Verified Reviewer

I added money and cant login

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keep trying to log in and cant then they want more money to fix problemproblemdo not waist your moneyd
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Loss:
$10

Preferred solution: Full refund

Jeff T Rxr

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Verified Reviewer

Got ripped of 2 times on two different games

The first game was Greek fortunes you play to match a bingo you match five in a row you win. I was playing 60 cents every bet. If you don't match a bingo you keep on playing. I ended up matching a Bingo but for some reason it kept on going and did not stop and pay me the Bingo like I should have. Then the next thing I know I was hitting three bingos for bingos five bingos six bingos but the game kept on going but it never stopped like I should. I ended up feeling all the spots up but two and had a total of 10 bingos but it only paid me for two and it was the lowest ones it paid me $17. I lost all around 300 bucks for the Bengals that should have paid me and that's not even including the 60 cents each bet that should have stopped when I match the Bingo but it kept on going. I took a screenshot and made several attempts to reach River support I gave them the information like they asked but they never got back with me. Now I was playing 888 at 22 cents a bet and I had all three bonuses filled up full of gold coins and the next thing I knew they emptied all by themselves and never sent me to the bonus rounds like I should have. Lost out of more money.
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Good luck on trying to get a hold of someone because they never get back with you if you have a problem

Chris H Bej

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Verified Reviewer

Money is gone

PlayRiverGames - Money is gone
PlayRiverGames - Money is gone - Image 2
I sent money and they said it wasn't enough t9 send more so I sent more and thy said the wasn't enough I needed to send more and now they say they can't refund my money
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Loss:
$20
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Not recommended

Anthony J Xoa

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Verified Reviewer
| map-marker Oakland, California

Need new password

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I need a new password to account #: 63-07-12-**-**-75 Anthony. Jennings Also I was not credited $20 on two different days, no one will respond to my messages and the phone numbers ring busy 24/7, obviously bogus numbers, as I feel this company is!
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User's recommendation: Don't use site

Dustin D Utt

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Verified Buyer
|

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Verified Reviewer

Not being refunded for deposit I never got to play

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PlayRiverGames - Not being refunded for deposit I never got to play
PlayRiverGames - Not being refunded for deposit I never got to play - Image 2
PlayRiverGames - Not being refunded for deposit I never got to play - Image 3
PlayRiverGames - Not being refunded for deposit I never got to play - Image 4
Deposit that I never got to receive services for don't play with their platform time and unresponsive to the issue do not play on their platform
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Loss:
$20
Cons:
  • Lose your money

Preferred solution: Full refund

Edd C Hjk

Need my money

They havent paid my winnings from 3 days ago and I just won a large amount and they arent even responding when I asking about my new winnings!!! They owe me 4,800$ all together Ive lost tons of money to them and never complain but now its time for me to get paid and they wont respond
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User's recommendation: Be careful they take money but are slow about paying out

Shonda A Tho

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Verified Reviewer
| map-marker Bellevue, Washington

Account pin

I deposited money on the kiosk at Mike's country store in Kings mountain North Carolina my phone number 704-524-**** My email is s4056****@***.com my original account then is642104****91 it didn't print out the receipt
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Courtney O Yjl

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Verified Reviewer

I don't remember my pin

I played as guest I don't remember my pin I put 5.00 on the machine in Reidsville North Carolina how can I get it on my app
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Loss:
$5

Preferred solution: Full refund

User's recommendation: Great

Yolanda H Khp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Forgot pin

PlayRiverGames - Forgot pin
PlayRiverGames - Forgot pin - Image 2
I'm trying to sign into my account they asking for a pen I have another phone different chip it will not let me sign in and I have money on my account
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Loss:
$12

Preferred solution: 12

User's recommendation: I just need my pen so I can play my game I added $10 on my account and y'all won't let me sign in this don't make no sense

Patrice R Mxd

Reset my account password

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PlayRiverGames - Reset my account password
There needs to be a live person that can answer the phone. I've been trying to get in contact with you guys for almost 3 months about my account password. I have money that I can't use. And I don't want to throw it away. No one seems to want help. I'm not getting very good customer service. They keep giving me a code that I can't use. They're giving me Kohl's I can't use.
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Loss:
$38
Pros:
  • Winning money
Cons:
  • Losing money and bonuses not paid out

Preferred solution: Full refund

User's recommendation: Get a live person to help out

Sandra T Its

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just bought entries and it was giving too me

PlayRiverGames - I just bought entries and it was giving too me
PlayRiverGames - I just bought entries and it was giving too me - Image 2
I just bought entries and it was not received and I need help with this and a text code was sent to my phone number
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Loss:
$6

Preferred solution: Deliver product or service ordered

Tameisha W

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My money is stuck in one of the machines

PlayRiverGames - My money is stuck in one of the machines
PlayRiverGames - My money is stuck in one of the machines - Image 2
It's been 4days I want to play my 10 on my registered account I've waited for hella long for them to contact me i followed tgw instructions that were given so now whafy
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Loss:
$10
Pros:
  • Non
Cons:
  • Non

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Phoenix, Arizona

Credits lost

As told you before put money in machine didn't receive credit on my account. I put $20 in machine the owner of store watch put money in machine. However he said has nothing to do with the machine. And it didn't give me any receipt
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Shaneice Pqn
map-marker Houston, Texas

The person who invited me to the game did not get the $20 for the code I used.

A friend invited me to play river sweeps on my phone using her promo code. After typing her code I got the money on mine but she didn't.
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Westley F

Just won’t to be able to collect my money that I Won Money

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I no longer have the number to my pin that I used and I want some money and I would like to collect it
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Preferred solution: My money

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